Felizsta will be closed until April 3, 2020. Questions/Concerns? Contact us at Info@Felizsta.com

Questions about Felizsta?! Some FAQs below

GENERAL/MISC.

Are you related to the Celebrity Cake Shop in McAllen, TX and do you share the same recipes?

Yes!  Both my parents and grandparents owned panaderias (Mexican bakeries). That makes me third generation small business owner.  We rebranded and rebuilt the business for a new generation but my parents are still actively helping behind-the-scenes to bake, package, promote and advise.

Do you have a retail location?

We will be opening our flagship store in Spring 2020!   We were selected as one of the Mother Road Market Shops located on Route 66 in Tulsa, Oklahoma.

Where do you bake out of?

We are members of Kitchen 66, a 2,800 square foot kitchen facility at the Mother Road Market located in Tulsa, OK, which rents out their equipment and space to food entrepreneurs like us! 

I live in Tulsa, OK and prefer to pick up my cookies rather than have them shipped. How do I do this?

Until our retail store opens in Spring 2020, we are in stock at Mother Road Market Kitchen 66 General Store in Tulsa, OK.  

Do you cater to events?

Yes! We can do large orders, party trays and corporate gifts and can do local delivery where necessary.  Send us an email

SHIPPING, DELIVERY ONLINE ORDERS AND PROMOTIONS

When can I expect my order to arrive?

We bake our cookies according to demand/orders so that they arrive as fresh as possible. 

While there are many things we do to mitigate the risk of shipping fresh cookies food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of USPS (United States Postal Service). As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Felizsta is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event.

In some instances due to weather, high package volume (especially during holidays) or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.

Felizsta is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

If you have any questions as to whether your shipment will arrive in time, please do not hesitate to contact us at Info@Felizsta.com.

What shipping carriers do you use?

USPS - Priority Mail (2-3 Business Days) for packages greater than 1lb

USPS - First Class Mail for packages less than 1lb

Both Priority Mail and First Class Mail come with tracking information that will be uploaded to your order upon shipment.

What is Felizsta’s return policy?

Because cookies are perishable, we are not able to accept returns.  There are no returns, refunds or cancellations allowed on any orders that have shipped.

If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at info@felizsta.com to resolve the issue within 48 hours of delivery.

I received some cookies and some of them were broken.  Can I get a partial return?

We pack all our cookies in tins that are sealed and padded with foam, crinkle cut and bubble wrap.

We also add a 'Perishable/Fragile' sticker to all our shipments.  However, it's still possible some cookies may break in transit.  When you order cookies at Felizsta.com, the purchase is pursuant to a shipment contract. That means once we deliver your purchase to the shipping company, the risk of loss and title of your purchase passes to you.

What Credit Cards do you accept?

We accept Visa, Mastercard, American Express, and Discover.

My shipping address is wrong. How do I change it?

If it’s not too late (post label creation or shipment) we’ll help you get your cookies to the right place. Send us an email ASAP!

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. 

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

Help, my package is missing!

Send us an email with your order number and we’ll help you find it. Please note: Felizsta is not responsible for lost, stolen or damaged goods once an order leaves our possession.  

When you order cookies at Felizsta.com, the purchase is pursuant to a shipment contract. That means once we deliver your purchase to the shipping company, the risk of loss and title of your purchase passes to you.

How do I redeem a promo code?

To redeem your promo code, please enter the code on the checkout page and click submit. Please note that promo codes cannot be combined. Only one promo code may be used at a time. For help, Send us an email

DIETARY INFORMATION & COOKIE CARE

What major allergens are found in your cookies?

Our cookies contain: dairy, soy, tree nuts, eggs and wheat.  Please note -- Our product is produced in a shared licensed kitchen and we cannot guarantee that the product was not exposed to other traces of allergens. 

What’s the shelf life of Felizsta’s cookies?

Our cookies are made-from-scratch and contain no preservatives of any kind.  You can expect your cookies to taste fresh for up to two weeks after receiving them if kept in sealed packaging and out of the sun.  Room temperature is probably best.


To extend the freshness, we do have some customers that freeze or refrigerate your cookies, but we recommend just enjoying them within a week!

CUSTOM ORDERS, CATERING & CORPORATE GIFT INQUIRIES

How can I customize your product for a wedding, corporate thank you gift, or other special event?

The options are endless! Send us an email and someone from our team will assist you.

What is the lead time for custom orders?

Most custom orders require at least 2 weeks lead time. Shipping adds an additional 2-3 business days.



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